Shipping Info

Thank you for shopping with Us.

• Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

• Some of our products may come straight from our overseas suppliers and it may take 2 -3 weeks due to high demand.

• We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.

• Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section of the listing. Applicable postage and handling fees will be displayed.

• Shipping fees include postage and handling fees.

• We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

• Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

• Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

• Some products may be dispatched in more than one carton.

• We currently dispatch only to addresses within Australia.

• We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.

• Buyers must agree with the above postage and handling terms before purchase.

UNDELIVERABLE POSTCODES

• Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

 

Undeliverable Packages

• In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

• If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

• If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pickup your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

• If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
• The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Thank you for shopping with My Fancy Deals.